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How long can I get your reply after I send you inquiry?

How long can I get your reply after I send you inquiry?

Update Time:2023/5/26
At TPON Solar Pump Factory, we recognize the importance of addressing your inquiries promptly. We have implemented a well-defined response time policy to ensure that you receive a timely and comprehensive reply. Our dedicated team of customer service representatives is trained to handle inquiries efficiently, providing you with the information you need to move forward.

Response Time on Business Days
When you submit an inquiry on a business day, you can expect a response from TPON Solar Pump Factory within 3-8 hours. We understand that time is of the essence, and our team works diligently to provide you with a prompt and personalized reply. We prioritize our customers' needs and strive to address your inquiries with utmost efficiency.

Response Time on Weekends
Even during weekends, we understand that your inquiries are important and time-sensitive. While our response time may be slightly extended, we still commit to replying within 12 hours on Saturdays and Sundays. We believe in maintaining consistent communication and ensuring that your inquiries are not left unanswered, even on weekends.

Urgent Inquiries
We understand that some inquiries may require immediate attention due to their urgent nature. If you have an inquiry that cannot wait, we encourage you to reach out to us by phone. By calling our dedicated customer service line, you can communicate your urgent request directly, and we will prioritize it accordingly. Your satisfaction and timely support are our utmost priority.

24/7 Availability
At TPON Solar Pump Factory, we aim to provide you with exceptional customer service at all times. Therefore, we welcome your phone calls 24 hours a day, 7 days a week. We understand that emergencies
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